Are We Really Listening to Each Other?
Written by James Sanders
Last week was the 24th anniversary of 9/11. Every year, I take time to remember my experience from that day and share it with others.
At the time, my wife and I lived in NYC and I was working at my office downtown. As I watched the second plane hit the South Tower from my window, I can remember my feelings of shock, sadness, fear and ultimately anger as if it were yesterday. Finally getting on a train and heading back home, I can remember a bond trader sitting behind me trying to close out a position and dropping the phone gasping that one of the Towers just collapsed. I stared in disbelief and could not fathom what I was seeing. In the days and weeks after, one thing I can tell you is that everyone, and I mean everyone, in NYC and around the country worked together towards a common goal, which was recovery.
This year’s reflection is especially impactful in light of the tragic killing of Charlie Kirk. The resulting outpouring of sympathy and support reminds me of those days immediately following the tragic events of 9/11.
It seems that we as a nation have lost that feeling of togetherness and working toward a common goal. At times, the divide has felt as big as the Grand Canyon. I don’t recall where I heard it (probably a comedian), but I think the following quote is unfortunately applicable in the current times:
“I respect your opinion as long as you agree with me.”
When this type of mentality becomes pervasive in your organization, bad things typically result. It is critical to check in with your team and be open to others’ perspectives. It does not mean you have to agree with them but be respectful and know that you are working towards a common purpose. More importantly, as long as everyone is on board with the direction of the business, the differences will work themselves out.
Tragedies like 9/11 and the senseless killing of Charlie Kirk serve as a stark reminder that words have meaning and losing the ability to communicate has consequences. We as a country have a history of rising above these awful events and coming out stronger on the other side. I have no doubt that we will again. To wrap up, I will share this quote:
“To listen well is as powerful a means of communication and influence as to talk well.”
-John Marshall